Maintaining Trust and Culture through Growth: Meagher's Pharmacy's Action Plan


Meaghers Pharmacy joined the Great Place to Work® program in 2020 and has consistently participated for the past three years.

During this time, they have cascaded all the information they have learned into an Action Plan, allowing them to effectively leverage their business strategy while also maintaining their strong culture and focus on trust.

If you want to learn about a company that prioritizes its team and is constantly seeking ways to improve, follow Meagher's Pharmacy journey. 

Meagher's Pharmacy Great Place to Work® Journey 

Oonagh O'Hagan leads Meagher's Pharmacy Group, a community-based pharmacy business with nine locations across Dublin and an e-commerce store, that has been a part of the Great Place to Work® program since 2020.

Over the past three years, they have worked to incorporate the insights and great practices they have learned through the program into their business strategy, all while maintaining trust and sustaining their culture during a time of growth.

Their commitment to creating a positive and supportive work environment has earned them the Great Place to Work® certification for the third time in a row! They are continually striving to make their pharmacy a great place to work for everyone, and show no signs of slowing down in their efforts.

In 2020 and 2021, they were awarded the title of Best Small Workplace, and in 2022 they were recognised as Ireland's Best Medium Workplace. This can be especially appealing to job seekers who are looking for a company where they will be able to thrive and feel supported. Indeed in two years, Meagher's Pharmacy has been able to grow its workforce by 42%. As they continue to grow, they are committed to attracting and retaining the best talent in the industry. 


The Financial Impact

Emphasizing a positive work culture and employee experience can have a tangible impact on a company's revenue. Happy and engaged employees tend to be more productive and motivated, leading to increased efficiency and profitability for the business. A positive work culture can also translate to increased customer satisfaction, as employees who feel valued and supported are more likely to provide excellent service. This can foster customer loyalty and repeat business, ultimately contributing to the company's financial success.

The success of Meagher's Pharmacy is due in part to the culture they have created, which is characterized by meaningful listening practices which foster an environment that motivates all employees to perform at their best.

During the COVID-19 pandemic, the company embraced a hybrid brick-and-clicks model and sought out employee ideas to adapt to changing market conditions and customer needs. Its strong organizational culture helped it navigate the challenging business environment and find creative solutions to stay agile in the face of adversity. In addition to these efforts, Meagher's has also undergone a digital transformation, building a strong online presence and making it easy for customers to access its products and services from anywhere. This allowed the company to reach new customers and continue to grow even during difficult times. 


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The Importance of Taking Action 

Meagher's Pharmacy conducted its first Trust Index Survey™ in 2020, and the results showed an overall trust level of 72%. While this level is already high, the company understood the significance of taking action based on feedback from their employees.

As a pharmacy, Meagher's has always been dedicated to serving its community, promoting preventive care, and overall well-being. By emphasizing their focus inward and prioritizing the needs of their employees, they have been able to create a positive and supportive work environment that aligns with their overall mission.

In response to the feedback received through the Trust Index Survey™, Meagher's Pharmacy developed an action plan that included introducing measures to promote work-life balance, one-to-one coaching, and mental health first aid training for its employees. By implementing these changes, the company aimed to create a more supportive and inclusive workplace culture, ultimately resulting in reaching a 78% trust level by 2022.


Overcoming Challenges

Meagher's Pharmacy has experienced impressive growth since 2001 and has implemented various strategies to maintain its company culture and foster unity among employees at its various locations.

Although the dispersed nature of their business could have presented challenges, the company implemented a people's plan.  That involves senior team representatives reviewing employee feedback to create an action plan for the entire business. By actively seeking and valuing employee insights, Meagher's has identified areas for improvement and sustained its culture through growth.

Meagher's Pharmacy's commitment to creating a positive and supportive work environment has been highly effective, as shown by the results of the Trust Index Survey™. 87% of employees feel a sense of pride in their accomplishments and 85% feel that they are able to adapt quickly to changes needed for the company's success. These impressive results demonstrate the success of Meagher's efforts to create a great place to work. 


Learn more about Meagher's Pharmacy on Action Planning and Certification Activation here 👇

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The infographic provides a visual representation of the progress the company has made on its journey to sustaining a high trust culture from 2020 to 2022. It is clear that Meagher's commitment to its employees and work culture has had a significant impact on the overall success and satisfaction of the workforce. This highlights the importance of investing in and prioritizing the well-being and satisfaction of employees in any organization.


About Great Place to Work®

Great Place to Work® is the global authority on workplace culture. We help organizations quantify their culture and produce better business results by creating a high-trust work experience for all employees. We recognise Great Place to Work-Certified™ companies and the Best Workplaces™ in more than 60 countries.

To join the thousands of companies that have committed to building high-trust company cultures that help them attract, retain and take care of their people, contact us about getting Certified™ today.